FAQs
Below FAQ are some common concerns of our customers before purchasing, if you have other questions, please just send it to info@sexa.co.in
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Questions
A: Choosing the right perfume is a personal experience. Consider what type of scents you enjoy, such as floral, woody, citrus, or oriental. It’s also helpful to test perfumes on your skin, as body chemistry can affect how a fragrance smells.
A: We offer free shipping. Please check our website or subscribe to our newsletter to stay informed about our latest offers and promotions.
A: Yes, we can ship to P.O. Box and APO/FPO addresses. However, delivery times may be longer compared to standard addresses.
A: Currently, we operate exclusively online and do not offer in-store pickup. All orders will be shipped to the address provided at checkout.
Questions
A: Parfume contains a higher concentration of fragrance oils (typically 20-25%) usually up to 8 hours, Eau de Parfum (EDP) contains a concentration of fragrance oils (typically 15-20%) and lasts longer on the skin, Eau de Toilette (EDT) has a lower concentration of oils (typically 5-15%) and lasts for about 3-5 hours.
A: Perfume is composed of different layers of scents known as notes. Top notes are the initial scents you smell right after application, which fade quickly. Middle notes (or heart notes) emerge next and define the fragrance’s main character. Base notes are the final scents that develop and last the longest.
A: Yes, our perfumes are crafted with high-quality ingredients, including natural extracts and essential oils. We prioritize using imported oils from Switzerland to ensure a luxurious and authentic scent experience.
A: Yes, we offer samples of our perfumes so you can try them before committing to a full-size bottle. You can order samples directly from our website.please contact us.
A: Due to the nature of our products, we do not accept returns or offer refunds on any perfume purchases. If you have any concerns or issues with your order, please contact our customer service team, and we will do our best to assist you.
A: Yes, we offer elegant gift wrapping options for your perfume purchases. You can select the gift wrapping option at checkout.
A: To keep your perfume at its best, store it in a cool, dry place away from direct sunlight and extreme temperatures. This helps preserve the fragrance and prevents it from degrading over time.
A: Currently, our perfumes are available exclusively online. This allows us to offer you the best prices and a wider selection of products.
A: We accept all major credit cards, Debit Card, UPI and other secure payment methods to make your shopping experience as convenient as possible.
A: Orders are typically processed within 1-2 business days. Shipping times vary depending on your location but generally range from 3-7 business days.
A: Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on the destination.
A: Yes, once your order has been shipped, you will receive a tracking number via email so you can follow the progress of your delivery.
A: Yes, we are committed to being cruelty-free. Our products are not tested on animals, and we ensure that our suppliers follow the same standards.
A: If your order hasn't arrived within the estimated delivery time, please check the tracking information provided in your shipping confirmation email. If you still need assistance, contact our customer service team, and we will help investigate the issue.
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